Reference

duatoto Legal: Know Your Account Rights

duatoto Legal sets out how your account, personal data and wallet records are handled before you enter the lobby.

Account termsData choicesLocal access
duatoto duatoto Legal: Know Your Account Rights
HELP WITH TERMS

Get Policy Help Before Account Access

Questions about Legal rules are easier to resolve when you send the account detail connected to the issue.

Account access If your phone verification does not complete, contact us with the displayed message and device path, such as mobile browser login, so we can explain the relevant Legal step.
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the transaction reference only. We use it to locate the record without asking for your wallet password.
Policy changes When you want a correction or clarification, identify the exact Legal clause and your account contact. We will route the request for a direct response rather than treating it as a general query.
DATA PRACTICE

How We Handle Your Legal Records

Legal handling is tied to practical account controls, not broad promises. We collect only the details needed to connect phone verification, account access and payment records.

Account data

We use your account contact and phone verification status to identify the correct account, explain access decisions and connect a wallet or bank record to the right transaction.

Cookies

Cookies can keep a mobile-browser session connected to the correct account path. You can manage browser cookie settings, though removing them may require another login and verification step.

Account security

Never share your password or one-time code. If a login looks unfamiliar, pause the session and contact us with the device and account contact so we can review the access concern.

Payment retention

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be kept for reconciliation, account questions and checks required by applicable Legal conditions.

Correction requests

You may ask us to correct inaccurate account details by naming the field that is wrong. We may request phone verification before changing information connected to access or payments.

Contact route

For access, data or retention questions, use the account support channel and describe the Legal issue clearly. We will use the supplied contact details to respond to that request.

Answers About duatoto Legal Rules

These Legal answers cover the account questions we expect before access: eligibility, data use, cookies, payment records, corrections and contact steps. Read them alongside the published terms, especially when you are using a mobile browser in Indonesia or changing the phone connected to your account.

It covers account conditions, local access, phone verification, personal data, cookies, payment records and requests for corrections. Eligibility depends on local law, so check the rules relevant to your location.

Access is available where local law permits. We may require phone verification and accurate account details before access, and a DANA, OVO, GoPay or QRIS wallet does not replace that check.

Phone verification helps connect you to the correct account and reduces mistaken access. If the step fails on your mobile browser, contact account support with the displayed message, not your one-time code.

We may retain references for DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity to match transactions, answer status questions and apply the relevant account conditions.

Yes. Contact us through the account support route, identify the inaccurate field and provide the account contact used for verification. We may confirm ownership before changing access-related details.

A cookie may keep your session connected to the correct account path. If you remove cookies, you may need to log in again and complete phone verification before continuing.

Use the account support channel for questions about access, data, cookies, retention or payment records. Include the relevant Legal clause or transaction reference, while keeping passwords and codes private.